Several years back, I had the opportunity to read a “playbook” that was created by Lou Holtz when he was coaching the South Carolina Gamecocks. What I loved about the playbook was that it wasn’t what you might imagine as a football “play” book with X’s and O’s, and offensive or defensive plays. Rather, it was […]

Because my entire career has been in the professional services environment, I have always been a big fan of David Maister and his work. David Maister, now retired, was a Harvard Business School professor who dedicated his research and work to the field of professional services. Right around the same time we founded our consulting […]

I was recently on a phone call with a client who is in the middle of an overwhelming amount of day-to-day work and trying to balance that with a focus on accomplishing a significant strategic initiative. In the phone call, my client said, “They aren’t big, but we are making small incremental changes, and we’ll […]

“Out of sight, out of mind.” It’s a cliché saying that we’ve all heard, but it is so true. In this current age of multiple tasks, activities, and priorities constantly vying for our attention, anything or anyone who is not “on the list” may not draw our eye. The same applies to people and relationships. […]

Do you remember the first office you worked in? If you were like me, the office was one of the considerations for where you would work. Where was it located? What was it like? Were there offices/cubes? How did it feel? I still remember walking into the elevator after one of my office interviews and […]

If you lead, you lead change. Period. And your leadership makes a difference. In fact, the data shows that leadership makes the biggest difference when it comes to change. Prosci, a global research firm with the largest body of change management data, has found that: The #1 contributor to successful change is active and visible sponsorship from leaders. […]